(3952)72-52-17 E-mail
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FAQ

Frequently Asked Questions

Visiting Russia

I need tourist invitaton/hotel voucher/visa support letter. Can you provide it for me?
Yes, we are authorised travel company, and we can send you visa support letter. It costs 1500 rub per person and covers all your trip within Russia.

Tour

Do you have English/Spanish/German/... -speaking guide?
Yes, basically all our guides are Russian and English-speaking with no extra payment, we can provide guide speaking almost any language for extra fee.

Which car will we have during the tour?
If you are up to 3 persons, you will get a car like Renault Sandero or Mazda Familia. If you group is 3-5 people, we have vans like Mazda MPV, Toyota Estima. If you group is more than 6 people, you will have a minibus. All cars are well-heated in winter and air-conditioned in summer.

Can we start or finish the tour later/earlier?
We can start and finish the tour anytime you need. Usually we do not charge extra for that, but in some rare cases we will.

Can you pick me up at train station/airport/hotel/hostel/apartment etc.?
Yes, pick-up is included into the tour price.

I have a special request for meals. Do you provide vegetarian/vegan/Kosheer/... food?
We can provide you special meals without extra charge. Let us know about it in advance by e-mail.

Should I give tips to guides/drivers?
Yes! Although tips are not required and only up to you, they will be certainly appreciated!

Payment

Can I pay by credit card?
The price listed for tours is discounted, that means that if you will pay by card, we will charge extra fee.

Can I pay in USD/EUR?
Yes, but please only clean and new banknotes. Otherwise we will have problem with its exchange.

Can you give us discount please? :)
Our price already includes all possible discounts. We think about saving your time and money!

I am just one person, private tour is too expensive for me, and I'd like to join to group. Is it possible?
Yes. Send us request and we will find a good option for you!

Tours to Olkhon island

What kind of accommodation is included into tour to Olkhon island?
We have several partner guesthouses at the island, some of them are not listed on Internet. All of them have similar facilities: twin rooms with shared bathroom, hot shower 24 hours, good food, free wi-fi. If you want ensuite rooms, it's possible for extra fee.

When Lake Baikal freezes, what is the best time to see the blue ice?
The winter ice tours are possible starting from end of January till end of March. Every year it is a little different time, ask us about the ice freezing before buying tickets!

General

Are you official tour company, do you have a license?
We are official tour company listed in United Federal Database of Tour Operators. License number MBT 015126.